Frequently Asked Questions
1. What is The Sip App?
Sip is a mobile application curating top bars and restaurants around you. Subscribe to our premium membership for 14.99 USD/month (349,000 VND), and enjoy a FREE DRINK or food item EVERY DAY and ANY TIME at any of our selected partners! You also get access to exclusive benefits such as special promotions and events invitations.
2. How does it work?
- DOWNLOAD the Sip app and activate your premium membership. The first trial week is free!
- EXPLORE our partner venues on the list or geolocated map.
- REDEEM: pick a free drink among the selection, and click “Sip now” to redeem your voucher of the day. Then show your screen to the server and validate. Note: this offer is only available if you purchase another drink or food item at the partner venue.
- ENJOY! When your drink is served, click “I got my drink” to finalize the process and simply sip on!
If you have any issue or question, feel free to reach out to us at: firstname.lastname@example.org
3. What kind of drinks can I have using Sip app?
Coffee, fruit juice, beer, wine, cocktail… it’s up to you! As a Sip premium member, you are offered a free drink per day, anytime from morning to evening. Some partners even offer food items such as desserts or snacks 😉
4. What are the conditions to enjoy my daily free drink?
To be fair to the Partner Venue, this offer only applies if a purchase is made at the venue. To enjoy your free drink, you (or someone you’re with) must order at least one additional drink or food item.
5. How are the Sip partners selected?
At Sip, we only want to partner with the best. Cool atmosphere, quality product and friendly service are our main criteria. Note: all partners are carefully selected and we do not accept money from venues to be part of our directory!
6. How much does it cost?
The app is free to download and use. To enjoy special privileges (free drinks, promotions…) , activate your Premium Membership for 14.99 USD per month (approx. 349,000 VND).
7. After I subscribe, when can I get my first free drink?
Right away! Once your subscription is activated, you are a Sip Premium Member and you can get your first drink immediately.
8. Can I go to different venues and get multiple free drinks per day?
No. Our app will only generate one free drink per user per day. Once your voucher of the day is used, you need to wait until the next day to enjoy your next free drink (reboot at 6am).
9. Do I need to do the payment process each month?
No. Your monthly membership will be automatically renewed each month, and the monthly fee will be charged automatically at the start of every billing cycle. If you don’t want this anymore, you can resign your membership anytime by clicking “resign my membership” in the account section of the app.
10. How do I resign my Premium Membership?
It is very easy! Go to your account page in the app, click “My membership” then click “Resign my membership”. NOTE: DELETING THE APP FROM YOUR DEVICE WILL NOT UNSUBSCRIBE YOU.
11. How to update my banking card information?
For now, the only way to update them is to resign your membership, and subscribe again with your new card information. To understand how to resign your membership, please refer to question 10 above. For step by step instruction visit: https://thesipapp.co/update-card-information-the-sip-app/